Red Lobster - Roaches
Hello-
I am a patron of Red Lobster Restaurants for many years and I normally do not file complaints. Myself and a family friend of mine decided to dine at the Red Lobster in Suitland, Md on Friday, August 5, 2018 and the service from the time we entered the restaurant was unpleasant. As we were coming in the door, an employee dressed in RL uniform had informed my family and I that the establishment was roach infested. I felt a little awkward, considering we were about to eat food from this restaurant.
We were seated, and our server was rude and inattentive to our table. I politely requested to speak with a manager. The manager took a few minutes to get to our table. She introduced herself as the GM, and was very arrogant and nonchalant . I expressed to her about our experience and she said that she would take half off of our check. I was not expressing a complaint expecting a discount. So I declined her offer, and informed her that I wanted an email address for someone at the corporate headquarters.
The level of professionalism was unacceptable, and I wanted to make sure that I reported it to someone.
Thank you,
Mrs, K. Williams
Reason of review: Poor customer service.
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