Red Lobster

It was Jan 2, 2024 @ 6p.m. Usually I dont have complaints about Red Lobster and I dont even eat there all of the time.

But last night was a nightmare!! For the fact the restaurant is dead set where all the tourists come to probably dine in after the games at the SoFi the service should have been as if it were in Beverly Hills and I am a Inglewood resident. Lets start off with the fact that my brother took me to Red Lobster for my birthday dinner and I bragged to him about how good the cheese bread would be on top of the meals because this was his first time eating at Red Lobster. So he was excited and I was excited for him.

When the waitress came

She asked what would we like to start off with and I asked for the Grand Patron, she never asked to see my ID and my brother and I joked about this because he thought I was trying to say Im young and needed to be carded. But I know a lot of restaurants that sell alcohol the waiter or waitress is supposed to card who is buying alcohol. Anyway my brother ordered a Pepsi and fried Brussel sprouts. Which he NEVER GOT!

The second time when the waitress came back she asked if we were ready to order. So my brother and I ordered the endless shrimp. The 3rd time the waitress came around I asked her for my Grand Patron and tried to show her my ID again. She walked away and remembered that my brother ordered a Pepsi.

The 4th time the waitress came around she brought my Grand Patron and gave it to my brother not me who ordered it. She never brought the Pepsi or brussel sprouts. Mind you all the times the waitress came to us we waited on her and never called her to us because we couldnt find her. We seen all the other employees and manager having a make shift meeting at the front desk where you come in and wait to be seated.

Okay the 5th time the waitress came she brought our first order of endless shrimp and asked us what our refills would be for round 2 of the shrimp. We told her, and because my first order I ordered the pasta shrimp I asked her for utensils and once again my brother asked for his Pepsi. I never got my utensils so I went in my purse and remembered I had a spork. Not only that the cheese bread was burnt, we never received napkins.

The fact that my brother and I had to use my rose water wipes that I use for my butt. Was not cool but I thank God I came prepared.! My pasta was stale, the only thing my brother and I enjoyed was the dragon shrimp and the shrimp scampi. I felt bad my brother didnt have anything to drink so I offered him the apple and orange slice that came with my Patron.

My brother does not drink alcohol. He just wanted his Pepsi his throat was dry sheesh!! We seen the manager just talking and running her mouth I asked her if she could get his Pepsi. It took her 5 minutes to come back with my brother Pepsi in a Togo container.

The manager asked had the waitress come back with our shrimp refills and I told her no and the fact I had to use my rose water wipes she laughed and joked about it. The waitress finally came back as we were asking for the check and asked if we wanted our 2nd round of shrimp to go. It took her 10 minutes to come back with the check, still paying the whole bill the manager asked to give us a $4 discount. My brother still tipped the girl and we only got 2 of our 3 shrimp refills on the 2nd order of shrimp.

We were over it by then and just left! Just as long as this story is and took for me to write while Im at work. Is how bad of an experience we had last night. The manager and all of her employees were tacky and unprofessional at the highest degree.

The reason my brother still tipped the waitress is because she is a young black sister trying to get by and the reason she probably was all distressed was because of her boss. It was just too much wrong with last night.

The bill

was $81. Where??!!

A couple weekends ago my family and I had the worst dining experience that any of us can remember at the Red Lobster in Layton, UT.

Each year for my birthday my wife takes our family out to dinner at the restaurant of my choice, and I almost always choose Red Lobster.

I dont know what the problem was this time, but it was way out of control.

We had made a reservation for 5:45 PM on February 3, 2024. Admittedly, we arrived five minutes late, at 5:50 PM.

We were told wed have to wait 20 minutes to be seated. It ended up being 30 minutes, which was a little annoying since we had a reservation. However, that delay paled in comparison with how the rest of the evening went.

We received water and biscuits fairly quickly after being seated, but we had to wait about 2025 minutes for the waitress to come back and take our orders. She was very friendly and polite, but we could see she was pretty stressed.

She shared with us that she was new, and was still learning.

The biscuits didnt last long. We had to wait a VERY long time for our meals. The waitress came back periodically to check on us and let us know the kitchen was running behind. We asked if we could get more biscuits while waiting for our meals.

It took quite a while to get more biscuits. Our waitress tried to explain that the kitchen wasnt able to make biscuits fast enough to keep up with the demand, and because she was new, other waiters and waitresses kept snagging the biscuits as they came out and they werent giving her a chance to get some.

We finally received our meals at 8:08 PM 2 hours and 23 minutes after our reservation time (5 of those minutes were our fault for arriving late) roughly 1 hour and 48 minutes after being seated.

By this time our evening was shot. We also noticed that we werent the only people who had grown weary from the long wait.

We saw three groups get up and leave because the wait was too long, and another customer walked back to the kitchen area and started yelling at one of the waiters because of the long wait.

For my meal I had ordered the endless shrimp, but by the time we finally got our meals I had no intention of staying long enough to take advantage of the endless shrimp, so I asked the waitress to change my order to the Shrimp Your Way - Choose Three option, since my first plate had three shrimp options. I was looking forward to trying the new Crispy Sea Salt & Vinegar Shrimp as my fourth selection, but ended up having to miss out on that because of the delay.

I am a Rewards member and had a birthday reward to redeem Choice of Vanilla Bean Cheesecake, Brownie Overboard, or Chocolate Wave.

When we were seated, my wife let the waitress know that we were celebrating my birthday, and that I had a birthday reward to redeem. As we were finishing our meals I had decided that I would request the Chocolate Wave dessert, but I wanted to get it to go because we had been there so long I didnt want to eat it there. However, when the waitress came back she brought back with her a bowl of ice cream for my birthday reward I wasnt given my choice of a birthday dessert.

I was about to say something to the waitress, but I could see from the looks on the faces of my family that they just wanted me to let it go so we could get out of there, so I didnt say anything to the waitress.

On the way home my family pleaded with me to not choose Red Lobster for my birthday dinner next year. I intend to honor their request.

My fiancé and I received gift cards for red lobster on Christmas Eve and decided to order curbside pick up on Christmas Day today. Our pick up time was 2:58 PM I arrived at 3pm.

There are only two to go pick up spots. I called the number and spoke with a host to let them know my name, and that I was in parking spot number two and was told my food would be out shortly. After about 30 minutes a car pulled up in spot number one Next to me and a different Host came outside, greeted that car and then came over and spoke to me. I let them know that I had already spoke to someone and I was still waiting on my food and she said that she would let them know also.

At 4 PM a gentleman in managers Attire brought food out to the vehicle parked next to me and went back inside. Nobody said anything to me that time. At About 10 minutes after four I received a phone call from red lobster asking where I was and if I was going to come pick up my meal because it was supposed to be picked up at 3 oclock. By this time I was furious I have now missed over an hour and a half of time with my family.

Today is Christmas and we no longer want our food because it has been sitting on a counter for over an hour. Fried seafood does not stay fresh long. One of the managers came out and spoke with me along with a server who had our food the server began to argue with me Saying that I did not get my food because I did not come in a red pick up truck because that is what the receipt said, I was supposed to be in when I arrived. On the app, I updated the vehicle to my make and model and color.

It is not my fault or their fault that it did not update however, three people had spoken to me about my order therefore I did not go inside. I did not believe that I needed to the first person I spoke with promptly told me that I could stay in my vehicle. On top of that, I purchased the curbside pick up order Specifically, so that I did not have to go inside. Regardless, I was in one of the only two to go parking spaces and had spoken to multiple different people.

There is no reason I should not have had my food for over an hour and a half. There is no reason it should have been sitting on the counter, and there is no reason that someone should be arguing saying that it is my fault. The general manager did not at any point come speak to me, even though I specifically asked to speak to her. One of the lower managers told me that my money would go back onto my gift cards in a few days and if it didnt that I should call back to figure it out.

I should not have to take care of any of it. It should be taken care of right then and there! Red lobster (bay city) clearly does not care for their customers! 10 out of 10 do not recommend!

We are no longer interested in having the gift cards, we are no longer interested in dealing with the bay city red lobster at all!! Expected more!

Place and curbside order and it was supposed to be ready at 7:22 p.m. I did not leave the store until 8: 10 I believe I did not receive my whole order when I took it back in and told the manager that I would like a refund I've been here too long the cashier that helped me told the manager oh yes we don't have any salmon that's why I didn't put it in there so you just took my money gave me a order for something that you knew that you did not have in the store then they told me that they could not give me a refund until later on tonight because their store was too crowded the manager exact words was because people receive their taxes I don't think that's a reason not to give someone a refund I had to stand in there for another 20 minutes for her to finally decide to give me something to prove that I was due a refund they wanted me to leave out on their word that they would refund me my money my whole order was $40.26 finally I explained to the manager with the help of the other customers that was standing there that that wasn't right I need something to prove that you all owe me something she decided to write on the receipt refund online and gave it to me this morning at work I received an email that they only refunded me $19.49 I did not receive anything I left the bag with the manager they can check the cameras I did not eat anything

I ordered the ultimate feast with shrimp Alfredo garlic shrimp a lobster tail and snow crab. I ordered off of the red lobster website it took 2 hours for my food to be delivered also upon me getting my food I was missing my shrimp Alfredo.

I call red lobster because door dash said because I went directly through the red lobster website and not DoorDash site I would have to contact red lobster because I have no order number to give them. So I call red lobster first person I spoke with said they was out of shrimp Alfredo to wait while they get a manager, I was on hold for 15mins before someone else came to the phone (who was not the manager), but instead the young lady said I can come up there and get the replacement item, while Im trying to let her know over and over again this was an delivery order I have no transportation but yet she insisted for me to come up there until I had to blurt out maam I have no car! Then she said well let me get my manager (who I was suppose to be talking to in the first place) so I was on hold for another 10mins when another young lady came to the phone who she stayed was she was the lead but the manager was busy and that they will give me a call back so she proceeds to say well you will have to contact DoorDash after I just told her DoorDash told me to contact the restaurant because I went directly through red lobster site. At the end she still didnt come up with an conclusion after me being on the phone for an hour I get told well maam we are super busy my manager will give you a call back.

It is now the next morning and I have yet received an call from the manager. Also this was on red lobster end because I was told several times they were out of shrimp Alfredo so they knew my order was incomplete, instead of some calling me asking if I wanted a replacement because the shrimp Alfredo was out they just sent the order out as is. This was the worst delivery experience I have ever had, this was an 60 dollar order this was an order for me to relax at home while I was kid free and to enjoy my night instead I was on the phone for an hour and still didnt receive any answers. This could have been avoided totally!

And red lobster has poor customer service and poor management. I will never recommend this red lobster to anyone, I will definitely go my co-worker to just dont bother going to Hoover red lobster they are the worst with no trained customer service employees or management.

02/25/2024

Me and my Wife have been going to Red Lobster for many years, the food is always good, but this past Sunday had to be the worst time we had at Red Lobster. Me and my wife we always ask for a booth by the window, when I ask the Hostess for a booth by the window, she said they did not have any, so I looked over to the larger area there where four open booths by the window, will we are not serving those tables, but there where other couples seated by the windows in that area, I looked at the smaller area and they had four open booths by the window there, I asked about one of those, she said again those tables are not being served, I asked if those table where reserved, she said no, in the mean time the couple that was ahead of us was seated in a booth by the window in the smaller area and me and my wife was seated in a booth by the partisan, later another couple came and in seated themselves in a booth by the window, the hostess ask them to leave that booth and set them at the wooden table.

Later all the booths by the window were filled by couples.

This is nothing but, *** by Red lobster management. We paid $50.00 for our meal and this is how you treat your customers Fred Hartman

I placed a to go order and I was told that when I got to the parking lot to send a text. I sent a text and I was informed that the food would be out shortly.

15 minutes passed and nothing. I went inside and I waited another 10 minutes and nothing. The male floor manager decided to just give me a random bag of food that wasnt even mine. When I told him that it wasnt mine he became frustrated and gave me attitude.

He then saw my order literally on the shelf and hands it to me. I tell him that the food would already be cold and he was rude and just went to the kitchen and said he was making a new order. No apology no nothing. Mind you its been like half an hour since Ive been here.

I just tell him to cancel it because I am fed up and the woman kitchen manager comes out and wants to hear everything that happened. She was actually kind and wanted to hear what I wanted to say. I explained the whole thing and she told me that it was totally inexcusable what happened. She apologized and offered me a gift card.

I always go to this location and this was horrible service and experience . I hope something can be done.

Maybe a month ago I went to Red Lobster in Rocky Mount, NC with my sister, and we waited over an hour for our food. ( All-you-can-eat shrimp ) Highly upset but when it can it was fresh and hot.

The manager gave us a discount. Ok

Sept 14, I went by myself to have all you can eat shrimp and the did not have the Rangoon shrimp, so I ordered crab pasta.

Sept 17, I went back to the same one but this time it was four of us, and we decided to sit at the bar we All ordered All-you-can-eat shrimp, 2 drinks and we waited over an hour, the food was cold, greasy and to salty. The only thing that we enjoyed was the biscuits, shrimp scampi and our conversation. We love Red Lobster and had just left Dodge City which is down the road bc we never been there and we didnt want our food messed up.

Youre keep dropping the ball. Please send them some help!! The cooks were completely out of order for even sending it out like that. It wouldnt hurt if the whole place got a good cleaning and sprucing while Im at it!

The managers are just trying to show customer service but its not them alone.

And lastly, STOP running out of food! And the servers are ok and friendly but please tell them to make sure their uniforms are clean and tidy and that their hair is presentable to the professional standards of whom ever you all are representing.