Carol C Mzh
map-marker Armstrong, British Columbia

Didn't get gift certificate I ordered online

I have called and emailed Two days and not satisfied. The phone #tells you to contact them. All morning it says in meeting.
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Loss:
$50
Pros:
  • Want some one to call
Cons:
  • No call

Preferred solution: The gift certificate I PAID for

User's recommendation: Buy in the store

Anonymous
map-marker Atlanta, Georgia

About my w2

I would like to know where my W2 forms were sent , and ma l speak to a representative please. Rebecca Lorenz
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Jackie B Adk
map-marker Chicago, Illinois

Complaint

SService was horrible food was over cooked and cold today took long to come out got biscuits and salad at the end of my meal staff cursing loudly in the kitchen
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Loss:
$40
Pros:
  • I usually like it
Cons:
  • Just horrible service

Preferred solution: Full refund

User's recommendation: Should have been comp in n the bill not just 7.00 took off

Anonymous
map-marker Whiting, New Jersey

Needed to have points added

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I dined at yr restaurant on Wed. Nov 1st, in Toms River NJ The girl adjusted my bill after using a 10% off on a $40 bill using a discount linked to my Reward acct. I paid cash,and neglected to take receipt home. After not seeing points for my meals, I was told to call the 1-800 red lobster number.it netted out to a $48 bill
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User's recommendation: Hold on to yr receipts, and check yr rewards acct for points

Shaliyah Yvr
map-marker Delray Beach, Florida

I need my W-2 for 2022

Contact me about my W-2 form. My name is Latasha Barrott. Able to get I have not been able to get my income tax because you all have not sent me my W-2 forms. I would very appreciate it if you can.
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Tammy V Trt

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Verified Reviewer

Menu items continuously changing or unavailable every visit

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My family and I go at least once a wk for the Endless shrimp. They NEVER have the Shrimp Ragoons a d now stating they r no longer on the menu. Went from 2 sides to now back to just one. Every visit it's ALWAYS something! But, the commercials state the same things that are available, yet the restaurant don't have anything! Why???
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Loss:
$70

Preferred solution: What's suppose to be on the mwnu

Paitynn Baa

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Verified Buyer
| map-marker Doylestown, Pennsylvania

Manger

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Red Lobster - Manger
Red Lobster - Manger - Image 2

Arrived 2:30 pm waitress not available to take order till 3:01 went to butter for Biscuitswe were denied lunch special request to speak to the manager she came to no results denied us all so she said her name was Dee her general manager was name Aaron I asked for corporate number she gave me the store number a challenge on my intelligence as if I didnt know if this number was a local number and not a corporate number I am a rewards member I frequent here very often and Im very dissatisfied very displeasedEducate the staff on specials I am a rewards member I frequent here often me and my friends and family at this very location scammer mama and the receipt can you get my flowers can you come at one thank you no no

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User's recommendation: Educate the staff on specials

3 comments
Guest

Sounds like you got you "reward" for eating there.

Guest

The corporate number can be easily obtained by simply visiting the Red Lobster website.

Guest

The only “challenge on your intelligence “ is your poor grasp of English composition. You write like a retard.

I don’t know who you think you are, but you need to take your 5’2”, one hundred ninety pound broad back self and eat elsewhere.

I bet you perspired like a pi gg waiting to ho gg down some food. Your type is so obvious.

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Anonymous

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Verified Buyer
| map-marker Spring, Texas

Compaint

Red Lobster - Compaint
The endless shrimp I thought that u could take home what u don't eat? But we didn't hardly eat anything an wanted to take our food home but couldn't. An the Manger was so nasty an the food wasn't good at all.
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User's recommendation: Ask question before u order

Kacy R Zvc

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Verified Buyer
| map-marker Mesquite, Texas

Refund

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Red Lobster - Refund
Door dash driver for redlobster refused to go back to store and get my other order after he accepted it I had 2 orders he only mad3 it with 1 I spent 48.70 only to receive cold food 3 hours later still waiting on my refund after order thru redlobster app I havent even got email about the refund!!
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Nothing

Erin T Wlq

Server complaint

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I was dining in and a server came in through the front doors and looked at a young lady with a young boy and told the young lady she smelt like trash I found that very rude and unprofessional. I will not be coming for a while if service is going to be like that. That is very unprofessional and something needs to be done about it!!!
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Preferred solution: The server to have a talk with the district manager

User's recommendation: Don’t dine in

Anonymous
map-marker Dayton, Ohio

Very disappointed with manager service, very rude and condisending.

Ordered two ultimate all you can eat shrimp meals, they came with a Pepsi beverage and side salad with baked potato, we also ordered two beers and cocktails, the food was satisfactory, they forgot to give us our Pepsi until we reminded them, we ended up ordering more shrimp, ate a little more and asked for to go box, at which time we were told we could not take the food on our plate home with us, we asked to speak to manager, the manager stated that this is corporate policy, we replied that we didn't intend to order anything else we just wanted to take what is on our plates, what we have paid for and what they intend to throw away after we leave anyway I hope, she was very rude and was not trying to make our customer experience any way better, we've eaten at Red Lobster for over 40 years, all over the United States, and this was by far our worst experience, and to top it all off our waitress tried pulling a Karen or the manager was out right lying because she said my husband cursed at the waitress which was a lie. This Red Lobster in Beaver creek, Ohio on North Fairfield Road

Jennifer Hobbs general manager, horrible

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1 comment
Guest

You need to stop trying to grift. Unlimited/all you can eat meals anywhere are not allowed to be boxed and taken home. The requirement is the food is to be eaten there.

Saniah Hzo
map-marker Chicago, Illinois

Poor service bad attitude

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This is in response to not only the poor service I received while visiting, but the fact I was supposed to receive a call regarding my complaint and have not! If it takes this long, to return a call regarding poor service, that means you all have a lot of complaints or just don't care about customers. I am 110% sure, I never go to the Pulaski road location in Chicago again. And if Red Lobster is suggested by friends or family for celebrations or just dinner, I will certainly to discourage them and suggest other places where our patronage is appreciated.
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User's recommendation: Rude rude rude

Jackie R Zwc
map-marker Chula Vista, California

I was racially profiled

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Updated by user Sep 28, 2023

Nobody ever reached out to me from the Corporate office of Red Lobster.

Original review Aug 29, 2023
Today, Aug. 29th, during my lunch break, my husband and I went to Red Lobster at 598 H.

Street, Chula Vista, CA 91910. A white family was in front of us when we walked in the door. She told them there was only one server, so their wait time was 10 minutes. But she ends up putting them in the bar area.

So we approached the counter because we were following. She told me and my husband that we (black couple) had to wait 20 minutes. I told her, you just said the people in front of us only had to wait 10 minutes, but you seated them. I said, we'll wait.

Then she asked me my name; I said Jackie, and she called me Jack. I tell her my name is Jackie. Then she says I was screaming at her. That wasn't true; I just told her my name.
I'm a regular at Red Lobster and always tip well.

To be treated the way she treated us, I will no longer eat at your establishment. I didn't particularly appreciate how she seated the white family and told us we had to wait 20 minutes. I genuinely believe she racially profiled us. Because we were black, she didn't figure we had money.

I'm the CEO of Women Initiating Success Envisioned and the Director of Women's Re-entry at the Urban League of San Diego County. Our mission is "to assist African Americans and other underserved people in San Diego County to achieve social and economic equality through advocacy, bridge building, and program services."
She disrespected us.

And she was a Filipino. It doesn't matter; I didn't particularly appreciate how we were treated.
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Pros:
  • White family great service
  • Yes
Cons:
  • Black family was racial profiled

Preferred solution: Apology

User's recommendation: As long as this lady is there, I will not return

1 comment
Shandy Gbr

Racially profiled? Oh please.

It is all in your head. This has NOTHING to do with your being black. GROW UP. People who make this claim without proof need to be sued.

Also, you WON"T be missed if you let one bad incident deter you from returning. You are obviously ashamed of being black.

Jessica D Cpt

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Verified Reviewer
| map-marker Detroit, Michigan

About reservation

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Thank you so much my situation was resolved due to you helping me out and getting in contact with you guys corporate office. My day for the reservation is sealed the manager of the store Jesse took care of everything. Thanks so much!
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Anonymous
map-marker Mankato, Minnesota

STORE MANAGER STOLE PHONE

I AM A SENIOR CITIZEN, DISABLED VETRAN,,I WENT TO TEXAS FOR VACATIONAND REDLOBSTER MANAGER STOLE MY PHONE,, THEN TOLD IF I CAME BACK THEY WILL CALL POLICE, I NEED MY PHONE PAID FOR AND VACATION EXPENSES REIMBURSTED ,, I NEED A CHECK FOR $7000.00, ROBERT SUTHERLAND HAS HAD 2 WEEKS TO CORRECT THIS,, INSURANCE COMPANY SAID REDLOBSTER HAS NO VIDEO,, I KNOW THATS CRAP,, TOU CAN SEE IT WHEN YOU WALK IN THE DOOR,, EVERY THING SHOULD BE ON VIDEO.. ALSO DOES REDLOBSTER HAVE A LOST AND FOUND PROCEDURE,, GUESS NOT WHEN THE MANAGER WANTS TO STEAL YOUR PHONE.. I AM SO SO SO MAD RIGHT NOW,, REDLOBSTER STOLE MY PHONE LEFT ME FEELING VIOLATED AS WELL AS PHYSICALLY SICK THIS NEED TO GET RESOLVED, I WAS STOLEN FROM AND TREATED VERY BADLY BY RED LOBSTER

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1 comment
Guest

If you feel you are correct why didn’t you call the police? And how does losing your phone translate to $7000?

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